ITcalld

• Call-Desk Based Support

AST IT Call-desk providing timely, efficient, and cost-effective
technical support for all users is one of the challenges that many
organizations face today. Remote control tools, which allow remote
access to or control of another computer whether the end user of the
remote computer is there or not, is a natural choice for the help desk
for transferring files, running applications, and resolving critical
technical issues. Normally, this type of solution requires the remote
computer to have software preinstalled and running in order for
someone to gain access - a common approach on the corporate
network. In some situations, however, it doesn't make financial sense.
If a help desk center provides support to thousands of end users
outside their network, it is not operationally feasible to install
traditional remote control software clients on all its users' computers.

These services offer remote control access but without many of the
tasks and costs associated with installing, maintaining, and
administering the software. Still, in most cases, a resident-based
piece of
software is required and must be installed and running prior to
enabling remote control services on the host machine. And in many
situations, it is not permissible to allow independent, third party
intermediaries access to sensitive data because this involves a
significant security risk.

So, how can help desk experts support the large number of end users
who are outside their own network? The answer is a Call-desk support
solution.